Refund policy

At Layra, every item listed is pre-loved and sold by independent sellers within our community. Because of this, refund and return decisions are made by individual sellers, not Layra directly.

We encourage open and respectful communication between buyers and sellers to ensure every purchase feels fair and transparent.

Seller Refund Discretion

All sales are final unless the item is damaged or not as described.

Refunds may be offered if:

  • An item arrives significantly different from its description

  • There is undisclosed damage or major faults

  • The wrong item is received

Platform Commission

Once a sale is successfully completed, Layra’s platform commission is non-refundable.
If a seller chooses to issue a refund, the seller is responsible for the refund amount minus Layra’s commission and any applicable processing fees.

How to Request a Refund

Return requests must be submitted within 5 days of delivery.

We recommend including:

  • Clear photos of the item

  • A brief explanation of the issue

Layra’s Role

Layra is a peer-to-peer marketplace and does not own, store, or ship the items listed.
We are here to support communication and fair resolution but cannot force sellers to accept refunds unless there is a breach of our platform guidelines.

Non-Returnable Items

Unless otherwise stated by the seller, the following are typically non-returnable:

  • Items marked as “Final Sale”

  • Jewellery and accessories

  • Custom or altered garments

Return Shipping

  • Buyers are responsible for return shipping costs

  • Original shipping fees are non-refundable.

Refund Amount

If a return is approved:

  • Buyers will receive a refund minus platform commission and shipping fees.

  • Seller earnings are adjusted accordingly, but platform commission is non-refundable.

Faulty or Incorrect Items

If an item arrives damaged or significantly not as described:

  • The buyer is eligible for a full refund (including original shipping).

  • Return shipping will be covered by the seller.

Marketplace Disclaimer

We act as a platform connecting buyers and sellers and are not directly responsible for returns, refunds, or shipping decisions, but we may step in if a dispute arises.